SHIPPING


POSTAGE AND DELIVERY
There is a flat rate of $4.95 AUD for postage and handling on all orders within Australia.

POLICY                   

All Australian domestic orders are shipped using e-parcel, a registered freight service by Australia Post, whereby you can track your order online. You will however be required to sign for your parcel upon delivery. We recommend providing a daytime address where someone will be available to sign between 9am and 5pm.
Please note we do not allow Authority to Leave as we require receipted delivery to cover both ourselves and our customers if any parcels are lost in transit.
When no one is home to accept your parcel Australia Post will leave a card with the location of the nearest Australia Post retail outlet that they have sent your parcel too.
To collect your parcel, simply take your card, proof of identity (with your signature), and proof of address your nearest Australia Post retail outlet. If you’re planning to send someone else to collect the item on your behalf, remember to fill out the agent authorisation on the card.

EXPRESS DELIVERY
Postage will cost $14.95 AUD (Australian Metropolitan excluding Perth and Darwin)

  • All orders must be placed by 2pm (AEST) on any business day. Orders placed on weekends and public holidays will be dispatched on the next business day.
  • Goods will be delivered on business days.
  • There will be no deliveries made on weekends or public holidays.
  • Goods will be delivered by Australia Post and will require a signature upon delivery.
  • If there is no signature obtained when the parcel is delivered, a memo will be left at the arranged address of delivery and goods will be delivered to your local post office for collection.
  • Next day delivery is not available to customers outside Australian CBD, metro and major regional areas. Perth metro or Darwin.
  • Such circumstances such as adverse weather, strikes etc may prevent next day delivery from occurring. These situations are beyond the control of Finally Found.

INTERNATIONAL DELIVERY
All International orders will cost $14.95 AUD

  • Goods will be delivered on business days (Monday - Friday)
  • No deliveries will be made on weekends or public holidays
  • All goods will receive a tracking number.

NEW ZEALAND
New Zealand shipping will cost $9.95 AUD 

  • Goods will be delivered on business days (Monday – Friday)
  • No deliveries will be made on weekends or public holidays.
  • All goods will receive a tracking number.

IMPORTANT INFORMATION
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. floods, strikes etc)
All colours of products are reproduced as accurately as possible, however a slight variation may occur in size and colour specifications. Colours may slightly differ via this website due to computer picture resolution and individual monitor settings.
Offers will be available until stock sells out.

WE RESERVE THE RIGHT:
To cancel any order, at which we will immediately notify this action by e-mail, using the details provided. We will refund all money paid using the original method of payment received.
To take reasonable steps to verify that the order and credit details are bonafide.