RETURNS AND EXCHANGES
Our goal is to ensure that our customers are completely satisfied with their purchase. If you are for any reason unhappy with your online purchase, we will gladly accept exchange or return of full price, unworn, unmarked merchandise. We request that merchandise be returned to the above address within 7 days of the order date. Any items returned to us with any damages will be denied a refund.Any customs charges are responsibility of the customer.
Finally Found reserve the right to deny a refund or exchange if the merchandise does not meet our returns policy requirements once assessed. If the item is denied, the goods will be returned to the customer.
HOW TO RETURN YOUR ORDER
All returned goods should be returned with its original packaging that the customer received it in. Both goods and packaging should be in the original condition that it was received in.
Customers will be responsible for shipping and handling charges for any returns/exchanges.
Finally Found recommends sending return parcels via registered post, as we will not be liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, Finally Found will not be held accountable for any losses.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Once your order has been received at our head office your return request will be processed and dispatched within 3 business days.For refunds please allow up to 5 business days for your refund to be processed if you have paid via credit card or PayPal.
We do not accept exchanges on any of our products.
To return merchandise for a refund, please send the item back via registered post to:
2 Holden Avenue, Rippleside
NOTE: Refunds are processed as reversals of the original payment i.e if paid via credit card we will refund to the same credit card. If paid via PayPal we will refund to your PayPal account.